Privacy Policy
Last updated: 17 July 2026
This Privacy Policy explains how АРЕЛИС 16 ЕООД, trading as EXO TOTAL ("we", "us"), collects and uses personal data when you visit exototal.com or contact us for a quote.
1. Data controller
АРЕЛИС 16 ЕООД
Address: с. Зърнево, ул. Втора 132, Bulgaria
Company ID (ЕИК): 208638505
Email: office@exototal.com
Phone: +359 (0) 89 355 44 93
2. What data we collect
When you use our contact or quote form, we may collect: first name, last name, email address, phone number, preferred service date, message details, and any photos or documents you upload (JPG, PNG, WEBP, or PDF).
When you browse our website, we may automatically collect technical data such as IP address, browser type, device information, and pages visited. We may also store a language preference cookie.
3. Why we use your data
We use your data to respond to enquiries, prepare quotes, schedule inspections, deliver our services, improve our website, and protect our site from spam and abuse.
4. Legal basis (GDPR)
We process personal data on the basis of: your consent (when you submit the contact form), steps taken at your request before entering a contract (quote requests), and our legitimate interests in operating and securing our business website.
5. How long we keep data
Contact form submissions and related files are kept for as long as needed to handle your request and any follow-up work, typically up to 24 months unless a longer period is required by law or an active customer relationship.
6. Who we share data with
We do not sell your personal data. We may share data with trusted processors that help us run our website and business, such as website hosting providers, email services, and Cloudflare Turnstile (security verification). These providers may process data outside the EU only where appropriate safeguards apply.
7. Cookies
Our website may use essential cookies (for example language preference) and cookies managed by third-party consent or analytics tools if enabled on the site. You can manage non-essential cookies through the cookie banner where available.
8. Your rights
Under GDPR you have the right to access, rectify, erase, restrict, or object to processing of your personal data, and to data portability where applicable. You may withdraw consent at any time where processing is based on consent.
To exercise your rights, contact us at office@exototal.com. You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP).
9. Security
We use reasonable technical and organisational measures to protect personal data. No online transmission is completely secure, so please avoid sending sensitive information unless necessary.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date shown above.